FB55 Privacy Policy — How We Keep Your Data Secure

1 Introduction

FB55 An online gaming and betting platform based in Bangladesh. We believe your personal data belongs to you — we use it solely to deliver our services, nothing more.

This Privacy Policy explains how FB55 collects, stores, uses, and where necessary shares your information. It applies not just to the website — it also covers the FB55 mobile app, email communications, and all other services we provide.

• This policy is built in accordance with international data protection standards.
• We never sell member data without consent.
• The FB55 support team is ready to help with any concerns.

2 What information is collected

FB55 collects two types of data — information you provide directly, and information generated automatically as you use the site.

What you provide directly:

• Name, date of birth, and gender (collected at registration).
• Mobile number and email address.
• ID document details (collected during KYC verification).
• Payment details — bKash, Nagad, or bank account numbers.
• Anything you write or send when contacting our support team.

What we collect automatically:

• IP address and device type.
• Browser type and operating system.
• How long you spent on the site and which pages you visited.
• Gaming and betting history.
• Transaction date, time, and amount.
• Cookie and session data (details below).

3 How your information is used

FB55 uses collected data only for specific, defined purposes. These purposes are clearly outlined below:

• Service Delivery: To manage your account, process transactions, provide access to games, and deliver customer support.
• Identity Verification: To verify that you are the rightful account owner and that you are 18 or older.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Contact: To send important updates, transaction confirmations, or account-related notifications.
• Service improvement: To enhance your experience on the site and to develop new features.
• Responsible Gaming: To identify unusual gaming patterns and provide members with timely support.
• Legal obligations: To meet the requirements of applicable laws and regulatory authorities.

4 Who Your Data Is Shared With

FB55 does not sell your data. However, providing our services sometimes requires sharing certain information with trusted third parties:

• Payment providers: Information shared with bKash, Nagad, or your bank is used solely to process your transaction — nothing else.
• Technology partners: Software companies used for site operations and security. All are bound by strict confidentiality agreements.
• Regulatory authority: In response to lawful requests from licensing authorities or law enforcement agencies.
• Fraud Prevention Agencies: Through industry-wide verification systems to prevent illegal activity.

Beyond the situations described above, FB55 does not share your information with any third parties — not advertisers, research organizations, or any other business entities.

5 Cookies & Tracking

FB55 uses cookies — small files stored in your browser. The types of cookies we use and the reasons for using them are explained below:

• Essential Cookies: To maintain your login session and keep the site functioning properly. Without these, the site cannot operate as intended.
• Functional Cookies: To remember your preferences — such as language settings, theme, or your preferred betting markets.
• Analytics Cookies: To understand which parts of the site are used most, so we can improve your experience.
• Security cookies: To detect suspicious login attempts and keep your account secure.

You can disable or clear cookies at any time through your browser settings. Keep in mind that turning off essential cookies may cause certain site features to stop working, such as staying logged in.

6 Data Retention and Deletion

How long your data is retained depends on the type of information and applicable legal requirements. As a general rule, we never hold data longer than necessary.

• Active account data: Retained for as long as your account remains active.
• Transaction records: Data subject to legal obligations is generally retained for up to 5 years.
• KYC Documents: Even after account closure, certain data is retained for a defined period as required by regulatory obligations.
• Support conversations: After a matter is resolved, records are generally retained for up to 1 year.
• Inactive accounts: Accounts with no activity for 12 months are marked inactive, but data is retained for the duration required by law.

You may request that your data be deleted. However, information we are required to retain under legal or regulatory obligations cannot be removed until that specified retention period has ended.

7 Security Measures

FB55 International-standard technology is used to protect your data. Security is an ongoing commitment for us — not a one-time measure.

• 256-bit SSL Encryption: All data passing through the site and app is encrypted. No third party can intercept it in transit.
• Two-Factor Authentication (2FA): An extra layer of security at login. We strongly recommend keeping this enabled.
• Automated Fraud Detection: Every transaction is monitored in real time. Any unusual activity is acted on immediately.
• Regular security audits: Independent third-party experts conduct regular security audits of our systems.
• Secure Data Centers: Our data storage servers are protected by the highest standards of both physical and digital security.
• Restricted access: Only staff with specifically designated roles can access the data they need — not everyone.

8 Your rights

As an FB55 member, you have important rights over your own data. To exercise these rights, please visit the Help Center Contact us:

• Right to Know: You can request a copy of all information FB55 holds about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: You may request the deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Object: You can object to marketing communications at any time, and they will stop immediately.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.

We typically respond within 30 days of receiving a request. In complex cases this may extend to 60 days, but you will be notified of the reason.

9 Protection of Minors

FB55 strictly prohibits anyone under the age of 18 from using the platform. Our position on this is firm:

• Age is verified at the time of registration.
• Age is verified through a national ID card during the KYC process.
• Additional age verification may be requested at any time if there is any doubt.
• Any account found to belong to a user under 18 is immediately closed, and all deposited funds (excluding bonuses) are returned.

FB55 does not knowingly collect any information from minors. If such data is ever collected inadvertently, it will be deleted immediately.

10 Policy updates

FB55 may update this Privacy Policy from time to time — due to changes in technology, new services, or legal requirements. For any significant changes:

• Members will be notified in advance via email or app notification.
• The "Last Updated" date at the top of the page will reflect any changes.
• Continued use of FB55 after any changes will be considered acceptance of the updated policy.

To request a copy of a previous version of this policy, Help Center Submit a request.

11 Contact

For any privacy-related questions, complaints, or requests, please reach out through any of the following channels:

• Email: support@fb55-taka.com (Please include "Privacy Request" in the subject line.)
• Live Chat: Chat with us directly in Bangla on the FB55 site or app.
• Help Center: help-center Submit a ticket on the page.

We typically respond to every request within 72 hours.